About us 

Indigo Ward is a 16 bed general adolescent ward which admits young people with serious mental health disorders including eating disorders. We have a large team consisting of psychiatrists, doctors, nurses, support workers, occupational therapists, psychologists, family therapists and a number of other professionals. Our aim is to work with young people/children and their family and/or carers to help them through difficult times.

We have a short stay school in the building which has been rated as Outstanding by Ofsted. We have been rated as Good by the CQC in our 2018 Inspection and Accredited by Royal College of Psychiatrists Quality Network in Inpatient CAMHS.

You can follow us on Twitter and Instagram using the hashtag #AncoraHouse

Find out more

If you or someone you care for is admitted to the ward, you might have some questions. We hope the below information helps.

  • Staying with us

    Although Indigo admits both male and female young people, everyone has their own bedroom with en-suite toilet and shower and you are also given a fob to your own bedroom.

    We can also turn lounges into single sex spaces if needed.

    We always talk to the young people about being respectful of others privacy, you are not allowed to enter each other bedrooms and we encourage appropriate dress, including wearing day clothes during the day.

    The hospital and grounds are a no smoking site and you will not be allowed to smoke anywhere on the premises, we do offer Nicotine Replacement Therapy and also support to help you quit smoking.

    We have free Wi-Fi in the building, and you are free to use your mobile phones but not to take photos or videos on the ward. We encourage young people not to use their phones during education or therapeutic sessions.

    We operate a ‘locked door’ policy to ensure the safety of all young people. This means that the front doors are locked too, to manage who can and can’t come into the building.

    However if you wish to leave Ancora House you can speak with a member of staff about this.

    We have a zero tolerance towards violence and to damage of property

    CCTV is used to help make Ancora House safer for the young people, staff and visitors; the images are not monitored and only looked at when needed. There are no cameras in bedrooms or bathrooms. The images are not kept. Access to the images is restricted and there are strict rules about who can see the images.

  • Daily timetable

    Below is an example of the ward timetable, the therapeutic groups are subject to change weekly, also there are 1:1 sessions with staff which will be on individual timetables.

    We have therapy dogs who visit weekly and we have chickens in our garden. There are gym and exercise sessions. We also hold a weekly afternoon tea with patients from the dementia ward.

  • What should I bring with me?
    • Clothes, including pajamas, day clothes, slippers and shoes, a warm coat for outside activities
    • Toiletries, (aerosols will be kept in the store cupboard)
    • Books and Games and other activities
    • Snacks (kept in the kitchen)
    • Mobile phone and charger

    We do not accept responsibility for loss or damage to property.

  • What shouldn't I bring with me?
    • Drugs and or alcohol
    • Weapons of any description
    • Cigarettes, Lighters, Matches, E-Cigarettes, Vaping Equipment,
    • Sharp items such as pencil sharpeners
    • Glass objects such as mirrors or nail polish
    • Valuable items or large sums of money
    • Bedding or blankets. Due to our fire regulations we do not allow any items including pillows and blankets from home.

    We have laundry facilities on the ward so you can wash and dry your own clothes.

  • Visiting us

    As we have a full timetable that includes education sessions, therapy sessions and 1:1 sessions we do have visiting times, although please discuss any individual arrangements with nursing staff on the ward.

    We encourage visiting from 6.30-9.00pm Mon-Fri and anytime at the weekend.

    No under 18’s to visit the ward without a chaperone and please let nursing staff know prior to any visit with children.

    We have a visiting room off the ward with games etc in.

    We have protected meal and snack times which are:

    8.30-9.00

    11.00-11.15

    1.00-2.00

    3.30-3.45

    5.30-6.30

    Please ring the ward outside of these times.

  • Feedback

    We are always pleased to hear about your experience with us and welcome feedback to help develop our service.

    If you would like to leave feedback please speak to our participation lead or our Patient Advice and Liaison Service.

    They can be contacted on:

    PALS

    FREEPOST RRBA UEGB AZJA
    Cheshire and Wirral Partnership NHS Foundation Trust
    Redesmere - Trust Headquarters

    Freephone 0800 195 4462 or email cwp.pals@nhs.net 

Contact us

Ancora House
Countess of Chester Health Park
Liverpool Road
Chester
CH2 1BQ

Tel: 01244 397595

We are not far from the M56 motorway or Chester City Centre. Click on the drop downs below for information on how to find us...

  • By car

    Follow signs to Countess of Chester A&E and then Ancora House when on the health park.

    There is ample free parking outside Ancora House including disabled parking.

  • By bus

    Chester services from www.arriva.co.uk - A link to all the services Arriva run in the Chester area. Including basic timetable information and some route maps. You can catch the X2 bus from Chester Bus Station that drops you right outside the Countess of Chester Health Park
     
    Chester & Wirral services from www.firstgroup.com run a number of routes in the region, linking Chester with the Wirral and Merseyside. The site has route maps, timetable and fare information.

  • By train

    Ancora House is just a 5 minute walk from Bache train station which is one stop away from

    Chester station on the Wirral Line.

    www.merseytravel.gov.uk

    www.nationalrail.co.uk