Crisis support

Our new 24/7 mental health helpline is open to people of all ages who require urgent support and are residents of Cheshire West, Cheshire East and Wirral.


If your mental or emotional state quickly gets worse or deteriorates, this can be called a 'mental health crisis'. In this situation, it is important to get help quickly.


Please call 0800 145 6485 and our dedicated local staff will support you to access the help you need. The phone line is free to call, open 24 hours a day, seven days a week and is open to people of all ages – including children and young people.


 It is operated by people in your local area who will know how best to support you. If you call NHS111 you may have to wait longer for help and will be re-directed to this local service – so call 0800 145 6485


You should still call 999 or go to A&E if you have an immediate, life-threatening emergency requiring mental or physical health assistance.




Other forms of support;


- Text the Young Minds Crisis Messenger, for free 24/7, by texting the words YM to 85258 


- Call the Samaritans for free on 116 123 or email


- Download the 'Stay Alive' app to your mobile phone




The NHS harmless tool can help those supporting young people to assess possible risk and can be found at


Getting help